Delivery & Shipping
Delivery & Shipping Information
Order Processing & Dispatch
Your order will be securely processed within 1 to 2 working days of receiving full payment confirmation. In exceptional circumstances where we cannot dispatch your order within 3 working days, our support team will contact you immediately via email.
Your order will be securely processed within 1 to 2 working days of receiving full payment confirmation. In exceptional circumstances where we cannot dispatch your order within 3 working days, our support team will contact you immediately via email.
All orders are sent using Royal Mail 1st Class Recorded Delivery to ensure optimal speed, efficiency, and secure tracking.
UK Delivery Rates & Costs
- Orders over £30.00: FREE OF CHARGE
- Orders from £0.00 to £29.99: £4.99 flat rate postage and packaging (P&P) charge
Transaction Currencies & Payment Security
All transactions are processed in British Pounds Sterling (GBP / £). Payments are handled through our secure card payment gateway provided by Worldpay. Our checkout pages are hosted on fully encrypted, secure HTTPS servers, and we do not store or retain your sensitive card information.
All transactions are processed in British Pounds Sterling (GBP / £). Payments are handled through our secure card payment gateway provided by Worldpay. Our checkout pages are hosted on fully encrypted, secure HTTPS servers, and we do not store or retain your sensitive card information.
Age Restrictions & Age Verification
You must be 18 years of age or older to purchase any e-liquids, vapes, or hardware from our website. We do not sell products to minors. In compliance with UK law, we reserve the right to use third-party age-verification checks and cancel any transaction where we reasonably believe the purchaser is under 18 or purchasing on behalf of a minor.
You must be 18 years of age or older to purchase any e-liquids, vapes, or hardware from our website. We do not sell products to minors. In compliance with UK law, we reserve the right to use third-party age-verification checks and cancel any transaction where we reasonably believe the purchaser is under 18 or purchasing on behalf of a minor.
Returns, Refunds & Cancellation Policy
Your Right to Cancel (14-Day Cooling-Off Period)
In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your online purchase and return your items for an exchange, refund, or store credit. This right extends up to 14 calendar days from the day you receive physical delivery of your items.
In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your online purchase and return your items for an exchange, refund, or store credit. This right extends up to 14 calendar days from the day you receive physical delivery of your items.
- Condition of Items: To qualify for a voluntary change-of-mind return, items must be entirely unused, unopened (with seals intact), and in a completely resaleable condition. All returns undergo a physical inspection upon arrival.
- Return Shipping: You are responsible for the cost of return postage unless the return is a result of our error (e.g., you received an incorrect item).
- Exclusions: Due to health and hygiene reasons, unsealed e-liquids, clearomisers, coils, and pre-filled vape kits cannot be returned once opened or used, unless they are found to be inherently faulty.
Faulty, Damaged, or Defective Goods
If you receive an item that you believe is faulty, damaged, or does not match its description, you are fully protected by the UK Consumer Rights Act 2015.
If you receive an item that you believe is faulty, damaged, or does not match its description, you are fully protected by the UK Consumer Rights Act 2015.
- Please contact us immediately at info@expressvapour.co.uk or call 0121-355 7688 to report the issue.
- If a product is proven defective upon inspection, we will issue a full refund, repair, or replacement, and we will reimburse your return postage costs.
Refund Processing Time
Once your return is inspected and approved, your refund will be processed directly back to the original Worldpay credit/debit card account used during checkout. Please allow up to 10 working days for the funds to show in your account, though refunds are often completed much quicker. Original delivery charges are non-refundable for change-of-mind returns.
Once your return is inspected and approved, your refund will be processed directly back to the original Worldpay credit/debit card account used during checkout. Please allow up to 10 working days for the funds to show in your account, though refunds are often completed much quicker. Original delivery charges are non-refundable for change-of-mind returns.
How to Start a Return
- Log in to your customer account on Express Vapour.
- Go to your "Complete Orders" section.
- Click the Return Item(s) button next to the relevant order and follow the prompts.
- We will email you clear instructions and notify you the moment your package is received.
Ongoing Special Offers & Coupon Codes
- NIC SALTS PROMO: Buy 10 or more of our NicSalt 10ml bottles and get £10 off at the checkout. Discount is applied automatically. Includes all brands of 10ml NicSalt.
- iBACCY 10ml OFFER (6 for 5): Add at least six £3.49 bottles to your cart and use coupon code 6FOR5 to save £3.49. Use 12for10 for 12+ bottles, or 24for20 for 24+ bottles.
- VAMPIRE VAPE OFFER (4 for £12): Add at least four 10ml Vampire Vape bottles to your cart and use coupon code VAMP12 at checkout to save £3.96.
- WHITE GOLD FORMULA (3 for £10): Add at least three UK-made White Gold Formula 10ml bottles to your cart and use coupon code WG10 at checkout to save £1.97.
⚠️ Product Warnings & Legal Disclaimer
Health Warning: Electronic cigarettes and e-liquids contain nicotine, which is a highly addictive substance. They are designed as an alternative method of consuming nicotine for existing adult smokers and are not designed as a smoking cessation aid. These products should not be used by pregnant or breastfeeding women, or anyone allergic to Propylene Glycol (PG) or Vegetable Glycerine (VG). E-liquids can be highly poisonous if ingested. Keep all vaping products, batteries, and liquids strictly out of reach of children and pets. If you experience any adverse side effects, stop using the device immediately and consult a medical doctor.
Company Information & Registered Address:
Express Vapour is a trading business located at:
2 Chester Road, New Oscott, Sutton Coldfield, Birmingham, B73 5DA
Customer Support: 0121-355 7688 (Available 7 days a week)
Email: info@expressvapour.co.uk
Corporate VAT Registration Number: GB 210723848
Express Vapour is a trading business located at:
2 Chester Road, New Oscott, Sutton Coldfield, Birmingham, B73 5DA
Customer Support: 0121-355 7688 (Available 7 days a week)
Email: info@expressvapour.co.uk
Corporate VAT Registration Number: GB 210723848