Privacy & Cookie Policy
Privacy & Cookie Policy
1. About Express Vapour
Express Vapour ("we", "us", "our") operates from 2 Chester Road, New Oscott, Sutton Coldfield, B73 5DA. We are the data controller responsible for your personal data. We are fully committed to protecting your privacy and managing your data securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Express Vapour ("we", "us", "our") operates from 2 Chester Road, New Oscott, Sutton Coldfield, B73 5DA. We are the data controller responsible for your personal data. We are fully committed to protecting your privacy and managing your data securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
When you browse our website, register an account, or place an order, we collect:
When you browse our website, register an account, or place an order, we collect:
- Identity Data: Your name, title, username, and proof of age (where third-party age verification is required by UK law).
- Contact Data: Delivery address, billing address, email address, and telephone number.
- Financial & Transaction Data: Details about payments made by you and products purchased. (Please note: Your card data is processed directly by Worldpay; Express Vapour does not store your full credit or debit card numbers).
- Technical & Usage Data: Your IP address, browser type, device info, and how you use our website.
3. How We Use Your Personal Data
We only use your personal data when the law allows us to. Most commonly, we use your data to:
We only use your personal data when the law allows us to. Most commonly, we use your data to:
- Register you as a new customer and manage your account.
- Process and deliver your order, manage payments, fees, and collect money owed to us.
- Comply with legal obligations, such as verifying that you are 18 years of age or older before dispatching age-restricted goods.
- Send you operational emails, such as order confirmations and shipping tracking data.
4. Data Sharing and Third-Party Processors
We do not sell your personal data to any third parties. To fulfill your orders and comply with the law, we safely share data with:
We do not sell your personal data to any third parties. To fulfill your orders and comply with the law, we safely share data with:
- Payment Gateways: Worldpay to securely clear payments.
- Delivery Partners: Royal Mail to dispatch your orders via 1st Class Recorded Delivery.
- Age Verification Providers: Authorized third parties to legally confirm your age status.
5. How Long We Keep Your Data
We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or statutory reporting requirements (such as retaining transaction invoices for UK tax purposes).
We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or statutory reporting requirements (such as retaining transaction invoices for UK tax purposes).
6. Your Legal Rights
Under the UK GDPR, you have the right to request access to your data, ask for corrections, request erasure, or object to processing. To exercise any of these rights, please email us directly at info@expressvapour.co.uk.
Under the UK GDPR, you have the right to request access to your data, ask for corrections, request erasure, or object to processing. To exercise any of these rights, please email us directly at info@expressvapour.co.uk.
7. Cookies Policy
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse and allows us to improve our site.
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse and allows us to improve our site.
- Essential Cookies: Required for the operation of our shopping cart and checkout. Without these, you cannot buy items.
- Analytical/Performance Cookies: Allow us to recognize and count visitors so we can see how people move around our site when using it.
- You can set your browser to refuse all or some browser cookies, but note that parts of this website may become inaccessible or fail to function properly.