Site Terms and Conditions
Delivery is by Royal Mail 1st class recorded delivery and packages are despatched within 2 working days (not including holidays).
UK DELIVERY INFO:
UK delivery is FREE of charge for orders over £30. Delivery charge is £4.50 for orders from £12 to £30. Delivery charge is £2.50 for orders up to £12.
INTERNATIONAL DELIVERY INFO:
We also deliver to most parts of Europe, the delivery charge depends upon the value of the products in your shopping cart.
See our SALES INFO page for coupon codes and special offers on bulk discounts.
You must be over the age of eighteen to purchase products from us. We do not sell products to minors. We reserve the right to cancel any transaction where we reasonably believe the purchaser is under 18 or purchasing products on behalf of a minor.
Electronic Cigarettes and e-Liquids should not be used by pregnant women or people who are allergic to Propylene Glycol or Vegetable Glycerine. E-Cigarettes are not designed to help you quit smoking but are an alternative method of consuming nicotine. Nicotine is an addictive substance therefore only people who currently smoke should purchase and use e-cigarettes and e-liquids. If you experience any side effects, stop using your e-cigarette immediately and consult a Doctor. E-liquids may be poisonous if ingested. Keep away from children and pets.
VAT: Our VAT number is 210 7238 48. Our product prices include VAT.
OUR RETURNS POLICY:
Within the EU Consumer Rights Directive, you can return items (bought from www.expressvapour.co.uk only) for an exchange to alternative items or return for a refund or store credit, as long as you apply using the procedure below WITHIN 14 CALENDAR DAYS of receiving delivery of your items.
We do not deal with returns of products bought elsewhere.
Items for exchange or return must be unused, unopened and in resale-able condition. All returns are subject to a physical inspection.
If you believe an item was faulty when received you may also send back for an exchange or ask for a refund or store credit. Please do this immediately. Any delay will lessen your chances of a successful defect claim. See also Warranty section below.
Our delivery charges are non-refundable.
You will need to pay the return postage yourself unless the return is a result of OUR error (you received an incorrect or defective item, etc.)
Procedure: Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received the returned item(s).
You should expect to receive your exchange item, refund or store credit within 10 days of us receiving your package back, however, in many cases you will receive an exchange, refund or store credit more quickly.
Legal Compliance: This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor.
Sorry, due to the nature of our products most do NOT have a warranty.